Delivery Policy

At BulkBox, we're dedicated to offering small and medium-sized enterprises (SMEs) reliable access to essential business consumables. Our commitment extends to ensuring that you receive your orders efficiently and seamlessly. This policy outlines our next-day delivery service designed to enhance your customer experience.

Order Placement

To serve you better, we provide multiple channels for placing your orders:

Email: Send your orders to sales@bulkbox.co.ke
WhatsApp: Message us at 0789 853 275.
Ordering App/Website: Use our user-friendly platform for a quick order process.

Please note that the cut-off time for next-day delivery is 3 PM.

Delivery Zones

We offer next-day delivery services within Nairobi, ensuring timely delivery of your business essentials.

Delivery Times

We schedule our deliveries to accommodate different types of products:

7 AM - 10 AM: Refrigerated Deliveries
10 AM - 12 PM: Non-Refrigerated Products
1 PM - 3 PM: Non-Refrigerated Products

Delivery Charges

We are committed to ensuring our delivery services as affordable as possible:

Free Delivery:Orders above Ksh 5000 qualify for free delivery within our free delivery zones. Please refer to our delivery fee schedule here for areas not covered by free delivery policy.
Staples Delivery PolicyOrders that include Sugar, Cooking Oil, or Flour exclusively, the Minimum order Value (MOV)to qualify for free delivery is Ksh 10,000

Order Tracking

Stay informed about your order status with our SMS and email notifications:

Dispatch Notification: Once your goods are on their way.
Delivery Confirmation: When your goods have been delivered.

Pick-Up Option

For those who prefer to collect their orders:

Pick-Up Locations: Available at our fulfillment centres
Same-Day Pick-Up: For orders placed between 10 AM-3 PM.
Notification:You will receive an SMS when your order is ready, Please wait for the notification before picking up your order.

Failed Deliveries

In case you are not able to receive the goods during our first delivery attempt

Rescheduling: Our team will contact you to arrange another delivery.
Delivery Fee: A delivery fee will apply for the next delivery attempt, regardless of the MOQ.

Partial Deliveries

Should we face supply constraints:

Notification: We'll inform you about unavailable items.
Second Attempt: We'll deliver the remaining items as soon as they're available, without additional delivery charges, regardless of the MOQ.

Returns and Exchanges

Your satisfaction is our priority:

Returns: Acceptable within 48 hours for goods delivered.

Returns will only be accepted if the goods are unopened and are in their original packaging

No exchanges are offered.

Process: Contact our customer service to initiate a return.

Our delivery agents will not accept returns until authorized.

Customer Service

We're here to help:

Contact Us: Through email at sales@bulkbox.co.k or WhatsApp at 0789 853 275
Hours of Operation: Weekdays 8 AM to 5 PM

Saturdays 8 AM to 1 PM

Closed on Sundays.

Sales & Customer Service

Tel: 0789 853 275

Whats app: 0789 853 275

Email: sales@bulkbox.co.ke

Trade Policies

Delivery Policy